Cowork is the leap from "Claude tells you what to do" to "Claude does it for you, while you watch." Done right, this collapses a 45-minute Command session into five minutes of supervision.
Done wrong, it sends the wrong email to the wrong lead at the wrong time. We spend equal energy on capability and guardrails.
What we cover
- The Chrome connector: how Cowork sees your browser, what it can and can't do, and how to scope it tightly to one CRM at a time.
- A live, end-to-end build: a multi-step Command workflow (lead routing, tag application, drip enrollment) running under Cowork.
- The supervised-vs-autonomous spectrum and where each task should live.
- Failure modes: how Cowork breaks, what it does when it gets confused, and how to catch the mistakes before they go out.
- Boundaries: what should never be delegated to an agent, ever.
How the time breaks down
First hour: platform and setup. Middle hour: building the actual workflow against your Command instance. Final hour: guardrails, monitoring, and the post-class checklist.
Who shouldn't take this
If you're not already comfortable in Claude and comfortable in Command, this will be over your head. Take Claude Basics + a CRM training first.